Refund policy

🔁 Returns and Refunds Policy (Revised)

1. Return Window

We operate a 14-day return policy. This means you have 14 days after receiving your item to request a return.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be in the same condition that you received it, unworn or unused, with all original tags attached.
  • Packaging: It must be in its original packaging (box, plastic wrap, protective material, etc.).
  • Proof of Purchase: You must present the receipt or proof of purchase.

3. Return Procedure (How to Start a Return)

All returns require pre-approval before shipment.

  • Request a Return: Contact us at support@VenomHome1.com with your order number and reason for return.
  • Pre-Approval: All return requests must be approved by our team before sending any item.
  • Shipping Instructions: If your return is approved, we will provide return instructions.

⚠️ Important: Do not send items to our business address without approval. Unauthorized returns may be rejected or returned to sender at the customer’s expense.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Return shipping fees are non-refundable. If a refund is issued, the cost of return shipping (if provided by us in special cases) may be deducted from the refund amount.

5. Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and resolve it promptly.

6. Exceptions / Non-returnable Items

Certain items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (beauty or hygiene items)
  • Hazardous materials
  • Sale items and gift cards

7. Exchanges

The fastest way to get the item you want is to return the original item (if eligible), and once the return is accepted and refund processed, place a new order.

8. European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition, unused, with tags and packaging intact.

9. Refunds

  • Inspection: We will notify you after receiving and inspecting your return.
  • Approval: If approved, refunds will be processed to your original payment method within 10 business days.
  • Processing time: Banks or credit card companies may take additional time to post the refund.

If more than 10 business days have passed after approval, please contact support@VenomHome1.com.